Refund policy

Refund and Return Policy

Live plants
Because of their living, perishable nature, orchids and other plants cannot be returned or refunded, except in the case of a defect or an error on our part.

Damaged or incorrect item
If you receive an item that is damaged, dead on arrival, or different from your order, contact us within 48 hours of delivery at orchids@provost.cloud, with photos. Depending on the situation and availability, we will arrange a replacement or a refund.

Pickup
Plants collected by local pickup are inspected together at the time of pickup; no returns are accepted afterwards.

Refund terms
Approved refunds are issued to the original payment method, within a few business days of approval.

Contact
For any request, write to us at orchids@provost.cloud.