Shipping policy

Shipping Policy

Areas served
We ship anywhere in Canada, from spring through autumn. A free local pickup option is also available in Laval, by appointment.

Order preparation
Orders are prepared with care within 2 to 5 business days. You will receive a confirmation email, then a notice when your order has shipped or is ready for pickup.

Fees and timelines
Shipping fees are calculated at checkout, based on the destination. Delivery times are estimates and vary by region and weather conditions.

Cold-weather shipping and winter pause
We do not ship plants during the freezing months: the risk to a tropical plant is simply too high, however well it is packed. Local pickup in Laval stays available all year, by appointment. In spring and autumn, when nights drop below 10 °C, a 40-hour heat pack can be added to your order at checkout. To protect the plants, we may also delay a shipment during extreme weather conditions.

Receiving your order
Inspect your package as soon as it arrives. In case of damage, contact us within 48 hours, with photos (see our refund policy).

Liability
We are not responsible for delays caused by the carrier or by factors beyond our control (weather, strikes, etc.).

Contact: orchids@provost.cloud